Customer Service
- Payment
- Shipping policy
- Cost of delivery
- Packaging
- Promotions
- Estimated delivery time
- Item production and location
- Customs registration
- Return policy
- Payment
- We accept PayPal payments. Pay us securely with any major credit card through PayPal. Shop without sharing your financial info. Paying with PayPal is absolutely FREE and SAFE for buyers.
- Shipping policy
- We ship worldwide. During peak season, from the end of August to the beginning of March we will prepare and ship your order within 3 business days of receiving full payment. During the off-season (April through July) it usually takes 7 business days. Please update your shipping address before placing an order. A tracking number accompanies each shipment.
- Cost of delivery
- Our standard worldwide delivery cost of $9.50 includes insurance. Please be aware that we offer FREE delivery if you purchase 2 or more items. Select an additional accessory for yourself, your friends or relatives to get free delivery.
- Packaging
- We ship our products in special postal cardboard boxes guaranteed to protect the articles along the way.
- Promotions
- Please be aware that we offer FREE delivery if you purchase 2 or more items. Select an additional accessory for yourself, your friends or relatives to get free delivery.
- Estimated delivery time
- Estimated time of arrival is 7 to 12 working days from the time the goods leave the territory of the Russian Federation. This estimate applies to deliveries to large cities and metropolitan areas in Europe and North America. If you live in a rural area delivery may take several days longer. This delivery time excludes the time spent in Customs. If you want to receive this item quickly, please let us know so that we can provide you with an estimate.
- Item production and location
- Saint-Petersburg, Russian Federation. 100% made in Russia.
- Customs registration
- International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- Return policy
- If you are not satisfied with your purchase you can return it within 7 days for your choice of an exchange or refund. We will refund your full purchase price via PayPal once we have received the return of undamaged product. Return shipping charges are the buyer’s responsibility. Please inform us before you intend to send an item back in order for us to provide clear return instructions.
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