• Email: Contact Us
  • UK: 020 8123 2874
  • USA: (845) 704-1779
  • FRA: 09.70.46.31.59

Customer Service

Payment
Payments can be denominated in different currencies. Rightnow we accept 12 currencies (AUD, CAD, CHF, CZK, DKK, EUR, GBP, JPY, NOK, RUB, SEK, USD). Please use our currency selector on the top right of product page. We accept PayPal and Sofortuberweisung payment systems. Pay us securely with any major credit card through PayPal. Sofortuberweisung is one of the most popular payment systems in Europe, Paypal in the rest of the World. Sofortuberweisung orders must be denominated in EUR. Paypal orders can be denominated in any supported currency. Feel free to communicate with us if your payment method or currency is not listed. We will resolve your troubles securely and effectively. Paying with PayPal and Sofort are absolutely FREE and SAFE for buyers.
Shipping & handling policy
We ship worldwide. During peak season, from the end of August to the beginning of March we will prepare and ship your order within 3 business days of receiving full payment. During the off-season (April through July) it usually takes 7 business days. Please update your shipping address before placing an order. Paypal address must be confirmed. A tracking number accompanies each shipment.
Cost of delivery
Our standard worldwide delivery cost of $9.50 includes insurance. Please be aware that we offer FREE delivery if you purchase 2 or more items. Select an additional accessory for yourself, your friends or relatives to get free delivery.
Packaging
We ship our products in special original Russian postal cardboard boxes guaranteed to protect the articles along the way.
Promotions
Please be aware that we offer FREE delivery if you purchase 2 or more items. Select an additional accessory for yourself, your friends or relatives to get free delivery. Follow us on Facebook to be in touch with our special offers and coupons.
Estimated delivery time
Estimated time of arrival is 7 to 12 working days from the time the goods leave the territory of the Russian Federation. This estimate applies to deliveries to large cities and metropolitan areas in Europe and North America. If you live in a rural area delivery may take several days longer. This delivery time excludes the time spent in Customs. If you want to receive this item quickly, please let us know so that we can provide you with an estimate.
Item production and location
Saint-Petersburg, Russian Federation. 100% made in Russia. Trademarks: ® Arctic-Store, ® ARKTIKA.
Customs registration
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Return policy
If you are not satisfied with your purchase you can return it within 14 days for your choice of an exchange or refund. We will refund your full purchase price via PayPal once we have received the return of undamaged product. Return shipping charges are the buyer’s responsibility. Please inform us before you intend to send an item back in order for us to provide clear return instructions.
Privacy
Your privacy is very important to us. We do not share any of your personal data with third parties. Any personal information that we collect is used by our internal customer service team to assist you in your buying choices and for promotional sales and special offers. We do not accept direct credit card payments, all your financial information as all payments are securely processed by PayPal or Sofortuberweisung. Check this link to know more about Arctic-Store Privacy Policy.