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  • UK: 020 8123 2874
  • USA: (845) 704-1779
  • FRA: 09.70.46.31.59

Frequently Asked Questions

- How to Measure My Hat Size?


The best way to get a properly fitting snug hat is to measure the circumference of your head (in inches or centimeters). You will need a good tape measure to get an accurate measurement of your head. Ask someone to help you if you are unable to do it yourself. Take your time to ensure an accurate fit. The human head assumes many shapes and sizes. Even on an individual head measurements will vary if taken in different spots. Therefore, it is important to take the measurement at the right spot on your head. It is not sufficient to wind the tape around your forehead and assume that is the correct measurement for your head. You can determine exactly where to set the tape on your head by wearing a hat that you already own to see where it settles. Generally, the ideal spot to measure is just above the center of the forehead, about 1/8 of an inch over both ears, on the top slope of the lump at the back of your skull.

 how to measure my hat size

The most of our hats are adjustable. If the hat is a little too large you can make it smaller simply by tightening the silk bands on the inside.

Good quality natural fur is somewhat elastic and if your hat is a bit too small it will become slightly larger by stretching a bit as you wear it and it conforms to your head.


NOTES: Few important words about fur wigs


Fur wigs have a knitted base, this means that the hat simply stretches around your head to fit. But when ordering a fur wig the most important requirement is the height measurement. The height of our standard wig is approximately 19-20 cm. This size will fit most heads. If you have voluminous hair, however, or a non-standard big or small size you should measure your head first. Use a measuring tape to measure your head from the front line (just above the eyebrows) across the top of the skull to the back point of the head; one half of this measurement will be your height size. For example, after measuring you determine the number is 38 cm, divide this in half to obtain 19 cm - this is the size that will fit. If your size is between 15-20 cm you can simply place your order. If your height size is more or less than 15-20 cm you should contact us before placing your order so that we can confirm product availability.

 

- I see the currency selector on the top, there are 12 currencies. What are the excahnge rates?

 

Our currency exchange rates are updated daily, depending on info from WebserviseX. It’s a fully automated process, choose your currency and pay as much as you have to, without any additional hidden charges. Your order can be denominated in AUD, CAD, CHF, CZK, DKK, EUR, GBP, JPY, NOK, RUB, SEK, USD

 

- Do you accept returns?

 


We guarantee the full refund if you don't like the item that you received (You have 14 days after receiving to declare your unhappyness). In that case you must ship it back and when it will be delivered back the full amount will be credited to your account. We are responsible business and we are ready to resolve any possible problem as good and fast as possible.

 

- What about customs payments?

 


We send our parcels without invoice, as a gift.

 

- Can you share any care tips?

 


Oxidation is the enemy of fur so it is best to store your fur accessories in a cedar lined closet or in an air tight container away from sunlight and extreme heat with some cedar blocks or chips in the box. Do not store furs in plastic bags as this prevents the skin from breathing properly.

 
As an alternative to using chemical moth balls you may put a sachet of herbs containing 2 ounces each of dried mint and rosemary, 1 ounce each of ginger and thyme and 8 ounces whole cloves in with your furs. Other herbs you can use to repel moths include lavender, sweet woodruff, tansy, and lemon rind. You can buy herbs in bulk at most health food stores. Fabric softener sheets that are used in clothes dryers are an excellent moth repellent. Tuck a dryer sheet inside your fur hat or muff.

 

- What is the first steps after receiving my furs?

 


We ship our hats inside out to protect fur along the way. Turn your hat right side out after receiving. Fluff and smooth the fur with your fingers. If necessary you may use a professional quality round hair brush to lightly & gently brush the fur into shape. You may spritz the fur with a tiny bit of cool water, fluff with your fingers, place the hat over a round form and allow to air dry and fluff again. Never use heat drying methods.

 

- Заказы по России: оплата, доставка, возврат.

 


Основная валюта магазина USD $, но вы можете оплатить в рублях по текущему курсу. Для этого выберите валюту RUB в меню Currency converter в верхнем правом углу. С 17 сентября 2013 года PayPal стал принимать к оплате российские рубли и теперь оплатить стало еще проще и совсем безопасно. После того как вы сформировали заказ перейдите на страницу Checkout и следуйте появляющимся инструкциям. Оставьте свой адрес доставки по-русски. Выберите метод оплаты Paypal. Если вы указали все правильно, без ошибок, вы сможете произвести оплату нажав на place order. После оплаты Paypal вы получите подтвержение в течение нескольких минут на ваш email. Если какие-то данные в заказе вами указаны не верно - свяжитесь с нами как можно скорее, чтобы мы смогли внести исправления вручную. В зависимости от объема заказа пошив занимает от 3х до 7ми дней. При покупке 2х и более вещей доставка по России бесплатна (отправляем 1 классом Почта России или ЕМС в зависимости от объема упаковки, все отправления имеют номер отслеживания и застрахованы). Номер отслеживания будет вам выслан на email в течение 24 часов после отправки. Доставка по России в среднем занимает от 3х до 12 дней. После получения у вас есть 14 дней чтобы вернуть изделие обратно. Изделие не должно быть ношено или повреждено, должно быть отправлено в том же состоянии, тем же способом и в той же упаковке в какой было получено. Оплата возврата за счет покупателя. Чтобы узнать адрес по которому возвращать свяжитесь с нами по любому из указанных способов на странице contact us. Мы гарантируем вам качество нашего меха и работы и гарантируем 100% возмещение через Paypal в случае возврата. Попробуйте наше качество так, как это сделали тысячи иностранцев по всему миру, оставьте свой фидбек. Сразу после оплаты Paypal вы вернетесь автоматически на страницу покупки и увидите приглашение от Bizrate ® feedback system. Оставьте свой фидбек, первый раз по поводу того как вам показалось обслуживание и во второй раз когда уже получите изделие. Поделитесь вашими впечатлениями с другими покупателями по всему миру.

 

Can't find answer on your question? Feel free to communicate with us "Contacts".