• How to Measure My Hat Size?
• Where i can see your feedback score?
• I want to receive my parcel quickly. Why don't you offer expedited shipping rates?
• What happens if I do not receive my order or if my order is not as I expected?
• What about customs payments?
• Can you share any care tips?
• What is the first steps after receiving my furs?
  
  

- How to Measure My Hat Size?

The best way to get a properly fitting snug hat is to measure the circumference of your head (in inches or centimeters). You will need a good tape measure to get an accurate measurement of your head. Ask someone to help you if you are unable to do it yourself. Take your time to ensure an accurate fit. The human head assumes many shapes and sizes. Even on an individual head measurements will vary if taken in different spots. Therefore, it is important to take the measurement at the right spot on your head. It is not sufficient to wind the tape around your forehead and assume that is the correct measurement for your head. You can determine exactly where to set the tape on your head by wearing a hat that you already own to see where it settles. Generally, the ideal spot to measure is just above the center of the forehead, about 1/8 of an inch over both ears, on the top slope of the lump at the back of your skull.

 

Our hats are adjustable. If the hat is a little too large you can make it smaller simply by tightening the silk bands on the inside.

Good quality natural fur is somewhat elastic and if your hat is a bit too small it will become slightly larger by stretching a bit as you wear it and it conforms to your head.

- Where i can see your feedback score?

 

When looking at our pictures you see very creative and high quality items. After receiving their purchasing our customers compare our furs with the pictures. Then they leave their feedback comments. Read what our customers think about us. Visit our store on Ebay to check our reputation with a highest score in the "Item as Described" category, and more than 1500 positive feedback comments.

It's very difficult to make accessories exactly as in the pictures because natural fur is very different, but our customers think that we can. Also follow us on facebook, where you could see our buyers in our furs, read their stories and their comments. We are sponsor members on fourrureclub and furfashionguide. We sell scraps on Etsy and we just open a new Ebay store for our US customers.

 

- I want to receive my parcel quickly. Why don't you offer expedited shipping rates?

 

The fact is that DHL, TNT and other commercial shippers don't transport fur from Russia due to regulations of the trade... Only the government service works with fur. We use the Russian postal service and we, as well as our customers, are very satisfied with that service. The timeframe of 7 to 12 working days is really fast for international delivery. Our parcels are fully trackable too.

Since end of october 2011 we start our sales directly in United States, you could purchase several populare items directly in CT or through our new Ebay store "arcticstoreusa.com". Shipping in that case takes 1-3 days. Quantity will be very limited for the first time.

 

- What happens if I do not receive my order or if my order is not as I expected?

 

All purchases in our store are covered by PayPal buyer protection. This means that you are protected and that you will receive a full refund if your item was lost. If you don't like the item just contact us that we could provide all info for return. We also guarantee the full refund if you don't like the item that you received (You have 14 days after receiving to declare your unhappyness). In that case you must ship it back and when it will be delivered back the full amount will be credited to your PayPal account. We are responsible business and we are ready to resolve any possible problem as good and fast as possible.

 

- What about customs payments?

 

We send our parcels without invoice, as a gift. But you should know that Import duties, taxes, and charges are not included in the item price or shipping cost. And in case of customs inspection these charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

 

- Can you share any care tips?

 

Oxidation is the enemy of fur so it is best to store your fur accessories in a cedar lined closet or in an air tight container away from sunlight and extreme heat with some cedar blocks or chips in the box. Do not store furs in plastic bags as this prevents the skin from breathing properly.

 
As an alternative to using chemical moth balls you may put a sachet of herbs containing 2 ounces each of dried mint and rosemary, 1 ounce each of ginger and thyme and 8 ounces whole cloves in with your furs. Other herbs you can use to repel moths include lavender, sweet woodruff, tansy, and lemon rind. You can buy herbs in bulk at most health food stores. Fabric softener sheets that are used in clothes dryers are an excellent moth repellent. Tuck a dryer sheet inside your fur hat or muff.

 

- What is the first steps after receiving my furs?

 

We ship our hats inside out to protect fur along the way. Turn your hat right side out after receiving. Fluff and smooth the fur with your fingers. If necessary you may use a professional quality round hair brush to lightly & gently brush the fur into shape. You may spritz the fur with a tiny bit of cool water, fluff with your fingers, place the hat over a round form and allow to air dry and fluff again. Never use heat drying methods.

 

Please view also payment & shipping policies, info about us and feel free to ask us a question at any time!