Frequently Asked Questions
- How to Measure My Hat Size?
- How to Measure My Boa Size?
- How to Measure My Choker Size?
- Maximum size on your hats is 62cm, I'm 66cm, can you make me a custom size accessory?
- Can I customize my order?
- Are your furs genuine?
- Where are you located?
- Are your fur garments made in Russia?
- Do you craft all your furs or do you just operate as a reseller of Russian furs?
- I wear a size XL hat. What size should I order on your site and why is it in metric dimensions?
- How long is handling time after I make payment?
- Can i pay in my local currency?
- Can I pay by credit card?
- Will I Receive Confirmation of My Order?
- Do you ship to my country?
- I have a FedEx account. May I use this option for delivery?
- Can I pick up my furs on my trip to Russia?
- Are all your designs completely original?
- Where I can view your entire collection of videos?
- Who made these pictures and videos?
- Why are prices in your eBay store higher?
- Do you accept returns?
- Can you share any care tips?
- What is the first steps after receiving my furs?
- My friend bought a beanie with fur bobbles like Kylie Jenner has from you guys, where are these hats on your site?
- - How to Measure My Hat Size?
The only right way to get a properly fitting snug hat is to measure the circumference of your head. You will need a tape measure to get an accurate measurement. Ask someone to help if you are unable to do it yourself. Take the measurement at the right spot on your head. You can determine exactly where to set the tape on your head by wearing a hat that you already own to see where it settles. After getting your size in centimeters use it on checkout. We will make a new hat from new fur pelts using your parameters. At the moment most of our hats can be done in 54 to 64cm size range. However, we can make it even smaller or larger per custom request. If you feel that you need our custom help don't hesitate to contact us. Be sure to provide exactly measurements that you have got using our guide, we will add all necessary to your declared parameters to make wearing comfortable.
- - How to Measure My Boa Size?
We are trying to make our boa models universal to fit different shapes and sizes but before making a purchase we recommend that you visualize how it will look on you. Consider where will the ends of your collar be and how wide will the boa be on your shoulders. Each of our models has several parameters for length and width. Check these parameters for each model on the item description page then using a good tape measure, put it on your shoulders to see the original length. Do the same to see the width. We are the manufacturer and could make any custom changes to our accessories. Please Contact us If you are not sure that our standard model is for you, so we could discuss customizations.
- - How to Measure my choker size?
A necklet or a fur collar, this fur choker from our collection’s main feature is its adequate length. Still, it is important to take measurements when buying online. For this you need a measuring type. Measure the neck circumference at the base and choose your measurements on the order page. If your result is, for example, 34cm, like our models in the photo, then we will add a decent margin to length. We make these collars after payment, sized to your specifications. So do not worry, just take measurements, specify size when ordering, and even if your neck is 50cm or more, we will add the required amount of fur to make the collar fit comfortably to bring you pleasure. Please note natural fur is very expensive as a material and the price of a product can be based on size.
- - Maximum size on your hats is 62cm, I'm 66cm, can you make me a custom size accessory?
Currently our customers have the option to order even 64cm for the most of our hats right in one click. Mistakes in measurements happen and to prevent making an incorrectly sized hat we have limited this choice in the dropdown menus. But of course we will custom make it for you in 66cm. Just let us know your requirements in writing so that we can be sure you are making the correct choice.
- - Are your furs genuine?
Yes all our furs are genuine, as well as the leather elements.
- - Where are you located?
All our furs are made to order in Russia. Our factory is located in Pushkin, Saint-Petersburg, Russia. Our online stores are registered in Coventry, CT USA. Check About Us page to know more.
- - Are your fur garments made in Russia?
Yes, all our furs were and will continue to be made right here in Russia. We don't work with Chinese or other companies and have never worked with them. Our collection is original.
- - Do you craft all your furs or do you just operate as a reseller of Russian furs?
We buy fur pelts at fur auctions as well as from farmers and hunters. Then we process furs in accordance with our ideas and fashion trends. Once you place an order we select a pelt from our warehouse and make the garment that appears in the video to your exactly size. This is why it's so important to make accurate measurements. We don't look for the right size in the box from Chinese suppliers, we make a new hat just for you and usually within 3 days' time.
- - I wear a size XL hat. What size should I order on your site and why is it in metric dimensions?
Our furs are made to order and the more accurate you can be regarding your measurements you will receive a more comfortable hat to wear. We say in Russia "Seven times measure - cut once". So follow up on our measurements size guide below and take the time to get proper measurements. Then place your order and we will take care of the rest.
- - Can I customize my order?
Yes, we can customize any order to your specifications. Need to match it with your existing wardrobe? Need a cotton lining? Ties or laces must be done in leather, or snaps? Want something special? Just contact us and we will manage it with a modest additional charge, and in some cases at no extra cost to you.
- - How long is handling time after I make payment?
After receiving cleared payment we start making your fur accessories from scratch. Generally it takes 3 working days but many popular items like clutches, collars and beanies may be in stock. Usually we start preparing your order immediately, depending on the options chosen on checkout. Everyone wants to get a brand new, fresh and customized item.
- - Can I pay in my local currency?
Right now we can accept payment in US dollars only.
- - Can I pay by credit card?
Yes. You can pay by credit card on checkout, We use PayPal and Amazon payments for secure online processing of credit card transactions. You don't even need a PayPal account to make payment. Just click PLACE ORDER NOW on checkout and you will be redirected to PayPal, where you will have the option to use your credit card for payment. Or you can pay directly via PayPal if you have an account with them.
- - Will I Receive Confirmation of My Order?
We send email confirmations of all orders placed through our online store. If you do not receive an email confirmation from us within a reasonable amount of time after placing your order please check your spam or junk mailbox. You can add our email to your address book to insure our confirmations arrive in your inbox instead of your spam, junk or sales promotion folders of your email account. If you have not received an email confirmation please don’t hesitate to contact us directly via phone, text or messaging through iMessage, WhatsApp, Viber, Facebook or telegram messenger accounts.
- - Do you ship to my country?
Yes! We ship worldwide, and the cost for standard delivery is always $19.50 (US). This is a rate for international mail service with tracking. Remember, we offer free standard shipping for purchases of two or more items ordered at the same time. We offer EMS service for $49.50 (US) as an expedited shipping upgrade if you want to receive your order faster.
- - I have a FedEx account. May I use this option for delivery?
We can prepare a FedEx shipment if you have a FedEx account and you agree to pay all shipping costs upfront. Please contact us prior to or right after placing your order about this option. FedEx can deliver your order to New York in few days, but please be aware that the cost of FedEx delivery can be as high as the item price.
- - Can I pick up my furs on my trip to Russia?
Yes, you can place your order in advance like any other orders. Simply inform us about the address where are you are going to stay in Russia and you will receive courier delivery of your order on the day of your arrival.
- - Are all your designs completely original?
For example, our hat models "squirrel" and "madfox" are our original creations. Clutches, wide pelerines, muffs and mittens were created based on a "from zero to hero" methodology. Even if some of our classic hats resemble other online pictures, we reworked their internal structure and design to improve them in every way. First we consider comfort and chic appearance. Online photos often show items from the best side, but we are not afraid to make a video that shows all views. You can watch, choose and order. You will receive what is in the video or even better quality.
- - Where I can view your entire collection of videos?
We have created a YouTube channel for our company and you can view all content right there https://www.youtube.com/c/russianfurstore
- - Who made these pictures and videos?
All content is created by us using our original furs collection. We guarantee that our customers receive what they see on our pictures and vids. All pictures and videos belong to Alex Romanov and Arctic Store LLC and are under US and international copyright protection.
- - Why are prices in your eBay store higher?
We have a long history on eBay having been a top-rated seller for more than ten years with a score of 2000 plus positive feedback and a ranking of 5 out of 5 in the item as described category. The cost of selling on eBay is higher, however, and we add their commissions to the final price in order to break even and provide the same level of high quality service to you. If you still prefer to make your orders on eBay use this link please https://www.ebay.com/str/arcticstore
- - Do you accept returns?
We guarantee the full refund or exchange if you don't like the item that you received (customer has 14 days after receiving to declare the claim). Item must be shipped back and when it will be delivered back the exchange or a full amount will be credited to the customer's account. We are a reputable business and we are ready to resolve any possible problem as efficiently and quickly as possible.
- - Can you share any care tips?
Oxidation is the enemy of fur so it is best to store your fur accessories in a cedar lined closet or in an air tight container away from sunlight and extreme heat with some cedar blocks or chips in the box. Do not store furs in plastic bags as this prevents the skin from breathing properly.
As an alternative to using chemical moth balls you may put a sachet of herbs containing 2 ounces each of dried mint and rosemary, 1 ounce each of ginger and thyme and 8 ounces whole cloves in with your furs. Other herbs you can use to repel moths include lavender, sweet woodruff, tansy, and lemon rind. You can buy herbs in bulk at most health food stores. Fabric softener sheets that are used in clothes dryers are an excellent moth repellent. Tuck a dryer sheet inside your fur hat or muff.
- - What is the first steps after receiving my furs?
We ship our hats inside out to protect fur along the way. Turn your hat right side out after receiving. Fluff and smooth the fur with your fingers. If necessary you may use a professional quality round hair brush to lightly & gently brush the fur into shape. You may spritz the fur with a tiny bit of cool water, fluff with your fingers, place the hat over a round form and allow to air dry and fluff again. Never use heat drying methods.
- - My friend bought a beanie with fur bobbles like Kylie Jenner has from you guys, where are these hats on your site?
We started our beanies collection in 2013 with fur pompoms and made a separate website for it. Please navigate here to get access to our beanie collection. https://www.furpompomhats.com/
Can't find answer on your question? Feel free to communicate with us "Contacts".