Customer Service

We accept all major credit cards, PayPal and Amazon payments. Klarna, PayPal credit and Amazon financing programs are available for certain countries. PayPal is one of the most popular payment systems in the world. Paying with PayPal is absolutely SAFE.
Shipping & handling policy
We ship worldwide. Please be patient as normal shipping times may be delayed due to Covid19. During peak season, from the end of August to the beginning of March we will prepare and ship your order within 3 business days of receiving full payment. During the off-season, April through July, it usually takes 7 business days. Please update your shipping address before placing an order. A tracking number accompanies each shipment.
Cost of delivery
Our standard worldwide registered mail delivery cost of $19.50 includes insurance. Please be aware that we ship as a gift and we offer FREE standard delivery if you purchase 2 or more items. Select an additional accessory for yourself, your friends or relatives to get free standard delivery. EMS shipping is available as an alternative option for $49.50 including tracking and insurance.
We ship our products in special original Russian postal cardboard boxes guaranteed to protect the articles along the way.
Please be aware that we offer FREE standard delivery if you purchase 2 or more items* (Lynxes are excluded). Select an additional accessory for yourself, your friends or relatives to get free standard delivery.
Estimated delivery time
Estimated time of arrival is 7 to 12 working days from the time the goods leave the territory of the Russian Federation provided the carrier is not experiencing shipping delays due to Covid19. This estimate applies to deliveries to large cities and metropolitan areas in Europe and North America. If you live in a rural area delivery may take several days longer. If you want to receive your item(s) faster, please let us know so that we can provide an EMS carrier option for your order.
Item production and location
Saint-Petersburg, Russian Federation. 100% made in Russia. Trademarks: ® Arctic-Store, ® ARKTIKA.
Return policy
If you are not completely satisfied with your purchase you can return it within 14 days of receipt for a refund. We will refund your purchase price once we have received the return of undamaged merchandise. USA Customers Only - We offer free return shipping to our USA division using our prepaid return label. Non-USA Customers - Buyer pays return shipping costs to Russia or our USA division. Please inform us before you intend to send an item back in order for us to provide clear return instructions.
Your privacy is very important to us. We do not share any of your personal data with third parties. Any personal information that we collect is used by our internal customer service team to assist you in your buying choices and for promotional sales and special offers. We do not accept direct credit card payments, all your financial information is securely processed by PayPal or Amazon payments. Click this link to know more about Arctic-Store Privacy Policy.