Customer Service
From placing your order to caring for your piece.
We make each piece in our family workshop. Here is what happens before and after your purchase.
Before You Order
Tell us your size and preferences before placing an order. We can also discuss custom details and individual requirements.
For measuring instructions, visit our Sizing Guide.
Accounts & Guest Checkout
Creating an account gives you access to your order history, convenient account features, and special offers.
Registered customers also become members of our Forever Bonuses loyalty program, which recognizes purchases made across all Arctic Store sales channels, including our website, eBay, and Etsy.
Prefer to shop without registering? Guest checkout is always available.
Payment Options
Pay securely by credit or debit card, PayPal, or available digital wallets.
PayPal may also offer additional flexible payment options, depending on your eligibility and location. Available payment methods may vary by country, browser, and device.
Your order confirmation is sent to your email address.
Made for You
Our Workshop & Production
We make our accessories in Saint Petersburg, Russia.
We select our materials and make each ordered piece in our workshop. Production typically takes up to seven business days.
Once your piece is finished, we usually need another two to three days for photography, packaging, and communication before dispatch.
We photograph every finished item. Whenever possible, we share these photographs with you before shipping.
Adding products to your order or requesting customization after checkout may extend production time. If additional time becomes necessary, we contact you personally.
Packaging
We carefully prepare and package each finished piece for international shipping.
Shipping Rules
We ship internationally using available postal services.
Delivery times depend on the destination, postal routes, and local processing. Tracking updates may pause while parcels move between countries and postal networks.
We provide tracking information after dispatch so you can follow your parcel's journey.
If tracking remains inactive unusually long, please contact us. We can help investigate the shipment with the carrier.
Delivery Estimates
International delivery starts after production and dispatch are complete.
Delivery estimates vary by destination and current postal conditions. We cannot guarantee a specific arrival date.
Shipping Costs
Standard shipping costs $19 for a single item.
Orders containing two or more items receive free shipping.
Offers & Discounts
Orders containing three or more items receive 15% off, along with free shipping.
Make the most of these savings by adding an extra accessory for yourself or as a gift for someone special.
Available shipping services and charges are displayed during checkout.
International customs charges may apply in your destination country.
Adding Items After You Order
You can add products to your order after placing it, as long as it has not shipped yet. Write to us and we will recalculate the total using our standard offers: free shipping on two or more items and 15% off three or more items.
Returns & Refunds
Every order receives our personal attention. We handcraft your piece to your size, photograph the finished item, and carefully prepare it for shipping. Whenever possible, we also share these photographs with you before dispatch.
Even with all this care, we understand that sometimes things may not turn out quite as expected.
If you wish to return an unworn item, please contact us within 14 days of delivery.
For returns from the United States, we provide a prepaid return shipping label.
Once we receive your item back in its original condition, we issue a full refund.
Your applicable statutory rights remain unaffected.
After Your Purchase
We continue to support the fur pieces made in our workshop, no matter how many years ago they were crafted. Explore our Fur Care Guide for practical advice on cleaning and storage, or visit Lifetime Care for personal assistance and additional services.
Privacy & Your Information
We use your order details to process purchases and respond to enquiries.
For more information about how we handle personal data, please read our Privacy Policy.
Contact Us
For any questions about our products, orders, or other matters related to our business, feel free to use our contact form or any of the additional communication channels listed on our Contact Us page.