Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Arctic-Store LLC website, operated by Arctic-Store LLC, based in Connecticut, USA ("we", "our", "us"). Purchases through this website are sales of goods by Arctic-Store LLC, a US company, and do not create any investment in, or ownership of, our business or workshop. Our products are handcrafted in Saint Petersburg, Russia. By accessing and using our website, you agree to comply with these Terms.

2. Website Use

You agree to use this website in accordance with applicable laws of the United States. Unauthorized or illegal use of the site is strictly prohibited and may result in termination of your access.

3. Product Information and Pricing

All product descriptions, details, and prices on our website are subject to change without prior notice. Prices are denominated exclusively in US dollars (USD).

4. Orders and Payments

We accept payments via Credit Cards, PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. All orders must be fully paid before production begins, except when using credit financing options such as PayPal Credit, where payment terms are determined by the respective provider. Custom fur coats are an exception: production begins after a deposit agreed individually with you, and the balance is paid as agreed.

5. Production, Shipping, and Returns

All items on our website are handcrafted in Russia after receipt of payment. Production typically takes up to seven business days, and adding products or customization after checkout may extend this. We strive to provide detailed information and photographs of finished products before shipping. You may return an unworn item within 14 days of delivery for a full refund, as described on our Customer Service page, which also covers shipping. Your applicable statutory rights remain unaffected.

6. Limitation of Liability

Arctic-Store LLC is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. All information is provided "as is" without warranties of any kind.

7. Intellectual Property and User-Generated Content

All content displayed on our website, including logos, designs, images, videos, and text, is the intellectual property of Arctic-Store LLC and protected by applicable copyright laws. Reproduction or unauthorized use is strictly prohibited.

We publish photographs, videos or testimonials provided by customers on our website and social media only with the customer's permission, which we ask for when the material is sent. The scope of each permission applies. Reviews submitted through our review service are displayed as part of that service. To request removal of material you provided, please contact us.

8. Privacy Policy and Data Protection

We respect your privacy and personal data protection rights. For details regarding the collection and usage of personal data, please see our Privacy Policy.

9. Modifications to Terms

We reserve the right to modify these Terms at any time without prior notice. Continued use of our website constitutes your acceptance of these changes. Users are responsible for periodically reviewing these Terms.

10. Contact Information

If you have any questions regarding these Terms, please contact us via our Contact Us page.